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Security

Security in Credit / Debit Card

For the Credit/Bank Card Security,

After you take delivery of your card from the courier, please do not give it back to the courier for any reason. Immediately upon taking delivery of your card, please definitely sign the signature part at the back side thereof.
Please do not share your card, the information thereon and your password, with anyone.
Please do not use password which can easily be estimated, such as birth date, phone number or consecutive numbers.
Please do not use the same password for all your cards.
Please do not write your password anywhere (on paper, in computer, phone).
When making transaction by your card at ATM and via POS devices, please be sure that your password is not seen by anyone.
In all payment transactions you shall make by your card, please do not let your card out of your sight and when your transaction is completed, be sure that you take back your card.
Please do not, in any case, give your card to anyone else to use your card.
Upon expiration or closure of your card, destroy it by cutting it into small prices in a manner making it impossible to read the card number.
Please declare the changes in the communication information which you declare at the time of card application or which is recorded at our Bank; to us within 15 days.
In e-commerce transactions, please use virtual card for your security. If you do not have virtual card, you can easily compose a virtual card via ICBC Turkey Internet Branch. Please do not forget to set your virtual card limit to zero after a transaction.
In your e-commerce transactions, if you intend to make transaction by the information written on your card, please prefer the merchants, security of which are ensured by international certificates. If possible, please do not make any transaction at merchants which do not use 3D Secure infrastructure. Please do not share your 3D Secure password with anyone. Definitely check the merchant’s name and amount information contained in the password SMS. Please enter your 3D Secure password only in the window that shall be opened in the screen during a transaction.
In POS transactions made without password, before signing the sales slip, please check the amount definitely.
In case your card is stolen, lost or seized at ATM, please, without losing time, inform ICBC Turkey Phone branch by dialling 444 00 50 by your own mobile phone, and thereby, have your card closed for use.
ICBC does not, by any means, contact you by e-mail, SMS or phone and request information. In case such type of information is requested, please do not share it by any means and contact ICBC Turkey Phone Branch at 444 00 50.

For ATM Security;

Before making transaction at ATMs, please check whether there is any extraordinary accessory in the upper and lower sections thereof, in particular whether the card reader section is consistent with the ATM device. In case you encounter any extraordinary situation such as difference in colour, difference in size, any sign of force, remnant tape, glue, etc.; do not definitely make any transaction. If there is any phone handset close to the ATM device, do not use that apparatus by any means.
When using ATM, please be sure that your password is not seen by anyone, when dialling your password, you can close the keypad by your other hand.
Please never accept any assistance offers by persons who come near you when using ATM in order to help you (withdrawing money for you, calling our Bank’s phone branch for you, etc.).
In case your card is squeezed or seized when using ATM, you can contact our Bank by your own mobile phone, next to the ATM.

ICBC Turkey is a member of ICBC Group.