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Security

Security in Credit / Debit Card

For the security of your Credit and Debit Card

After receiving your card from the courier, do not return it to the courier officer for any reason. As soon as you receive your card, sign the signature on the back.
Do not share your card, information on it and password with anyone.
Do not use easily guessable passwords such as date of birth, telephone number or sequential numbers.
Do not use the same password on all your cards.
Do not write your password anywhere (on paper, computer, phone).
When making transactions with your card on ATM and POS devices, make sure that your password is not seen by anyone.
In all your payment transactions with your card, do not take your card out of sight and make sure that you get your card back when the transaction is completed.
Never give your card to another person to use it.
In case of expiration or closing, destroy your card by dividing it into small pieces in an unreadable number.
Please inform us within 15 days of the changes that may occur in your contact information that you reported during the card application or already registered at our bank.
Use your virtual card for your security in your E-Commerce transactions. If you do not have a virtual card yet, you can easily create a free virtual card from the ICBC Turkey Internet Branch. Do not forget to reset your virtual card limit after the transaction.
If you are going to make transactions with the information written on your card in your E-Commerce transactions, choose the workplaces that are secured with international certificates. If possible, do not operate from workplaces that do not use 3D Secure infrastructure. Do not share your 3D Secure password with anyone. Be sure to check the workplace name and amount information in the Password SMS. Just enter your 3D Secure password in the window that opens on the screen during the process.
In POS transactions without a password, you should check the payment amount before signing the spending slip.
If your card is stolen, lost or detained at the ATM, immediately inform ICBC Turkey Telephone Branch by dialing 444 00 50 from your mobile phone and have your card closed to use.
Never accept help offers (withdrawing money for you, calling our bank's phone branch, etc.) for people who come to you for help while using an ATM.
Before processing from ATMs, check if there are any unusual accessories in the top or side, especially if the card slot is compatible with the ATM device. If you encounter an unusual situation such as color difference, size difference, force mark, residual tape, glue, do not take any action. If there is a telephone handset near the ATM device, do not use this device in any way in such cases.
ICBC Turkey never requests information by contacting you by e-mail, SMS or telephone. If such information is requested, please contact ICBC Turkey Telephone Branch at 444 00 50 by not sharing anything.

ICBC Turkey is a member of ICBC Group.