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Accessible Banking

Disability-Free Banking

Within the scope of the criteria set forth in the Regulation on Accessibility to banking Services, published by the BRSA (Banking Regulation and Supervision Agency) in the Official Gazette dated 18.06.2016 and no.29746; our Bank targets to provide our disabled customers and customers over 70, with the opportunity to conduct their banking transactions easily. 
We continue our efforts to ensure that our disabled customers can access to our products and services easily and with priority. In this direction;

Our efforts at our Branches:

• We continue our works to ensure that the signboards, plaques and warnings of our Bank are of sufficient size and are illuminated adequately.
• For the purpose of enhancing our Branches to a level consistent with accessibility standards; works are continued to be performed to facilitate for our customers to receive the services.
• Gantry scaffolds shall be installed at our branches, to provide access by wheel chair.
• A bell-button shall be placed next to the entrance door, to provide our disabled customers with the opportunity to receive services with priority.
• By the tactile paving to be applied at the entrances of our Branches, it shall be provided that our blind or visually impaired customers are directed accordingly.
• For our blind and visually disabled customers, direction and information signboards shall be prepared by relief letters.
• It shall be ensured that necessary works be performed with regards to ensuring that our disabled customers conduct all their transactions at the office desk, located at the entrance floor and which is closest to the entrance of the branch.

All of our branches provide service to our disabled customers.

Click here for our Branches.

Our efforts relating to our Personnel:

• Our Bank shall give sign language training to its employees in order to facilitate transactions of our deaf and hearing-impaired customers and to be able to communicate with them according to related regulation.

Our efforts for ATMs:

• Our ATMS shall be arranged in a setting facilitating it for our disabled customers to receive services.
• It is targeted to ensure that our customers who certify their handicapped status, to our Bank, be able to conduct the transactions of balance inquiry, money withdrawal, depositing, credit card debt inquiry and credit card debt payment, at all ATMs installed in Turkey, without being subject to any additional cost and fee.
• It is targeted to offer Voice Response Menu at ATMs. Within the scope of our Voice Response Menu study; balance inquiry, money withdrawal, depositing, credit card debt inquiry and credit card debt payment transactions are included at minimum. It is targeted that it can be used easily and the voice level in headsets may be adjusted by customers.
• Customers who certify their handicapped status, to our Bank; in the transactions they shall conduct by debit card at all ATMs installed in Turkey, may conduct balance inquiry, money withdrawal, depositing transactions, and in the transactions they shall conduct by credit cards, may conduct credit card debt inquiry, credit card debt payment and credit card limit inquiry transactions, without being subject to any additional cost and fee.

• Our ATM that is suitable for orthopedically disabled individual use;

Our efforts for our Web Site:

• In our web site, text enlargement and downsizing functions have been added, for our handicapped customers and customers of 70+ age to read the text easily. Arrangement has been made by screen saver programs for our blind or visually impaired customers to be informed about all details (for examples pictures on a page) when surfing on our web pages. For the texts on the agreements page, it has been added in PDF format so that it can be read with screen reader programs, and work continues to provide information by reading aloud.

Our works for the Internet Branch and Mobile Branch:

• To ensure that the Internet Branch is fully compatible with the use of our disabled customers our works are continuing and it is aimed to be completed as soon as possible. On the other hand, our Mobile Branch  provides service for our disabled customers.

Our efforts for our POS devices:

• In the keys of our POS devices, relief signs are used in consistence with telephone standard, to facilitate use by our visually handicapped customers. Relating to banking services to be offered to handicapped customers, SMS messages shall be sent for information purposes, within the scope of related regulation, to all our active customers in relation to the banking services to be offered to handicapped customers. Studies are continued on the system to notify card transactions giving rise to financial consequences, to our handicapped customers by short message.

Our customers at the age of 70+ shall be entitled to benefit from our services explained above and the rights offered to handicapped persons, without need for them to make any notice.

You can click on branch phone number to make a voice call via your smartphone.