Common Fraud Methods
As ICBC Turkey, our priority is to perform all of your banking transactions safely. In addition to the measures taken by our bank, we would like to remind you, our valued customers, that you should pay attention to your personal safety.
ICBC Turkey employees never request your card password and single-use passwords sent to your mobile phone. This information is unique and private to you. Do never give your passwords to anyone, do not tell them and do not dial them.
Make sure that your contact information that you provide to our bank is always up to date. In case you share your information or think that you have been exposed to fraud, please contact to our bank immediately on 444 00 50.
Note that people who call you, send e-mail or SMS may not have good intensions.
We would like to draw your attention to common fraud methods.
The fraudsters who contact to you by introducing themselves as prosecutors, judges and police may try to scare you with words such as your connection with the terrorist organization or your accounts have been detected as “linked” to any terrorist organization.
They can act as they are your friends or family members by taking over their social media accounts. They may ask you to transfer money and / or your card or account information by trying to convince you that they are in a difficult situation.
By calling you like a bank employee, for wages and commission refunds, for interest cancellation, for debt deferment, for dues cancellation, etc., they might ask you for your card information (CVV, expiration date, password) and / or direct them to dial on the phone.
Do not respect the people who contact you in this way and never share your information.
Do not respond to e-mails requesting your personal and financial (password, card number, etc.) information prepared using our bank name and image. Do not log in to Internet Banking with links sent through such e-mails.
To the attempts like unpaid invoice, high amount of debt information, your account information was seized, emergency, cargo tracking etc., be aware against to the e-mails sent to you on such issues. These e-mails are often give the impression that they come from well-known companies. Malicious software might be placed on your phone / computer by asking you to click the link or download the file in these fake e-mails. Fraudsters can thus access your personal and financial information.
Against attractive campaigns, discount coupons, earning bonuses, etc., be careful also with content sms notifications. You might be directed to some fake internet banking pages with the links in these sms content. They might guide you to enter to your internet banking passwords ans other information on these pages.
Be careful against e-mails and sms that you are not sure of their sources.
Through social media (Twitter, Instagram, Facebook etc.), fake accounts and advertisements that appear to belong to our bank might direct to fake websites. On these websites, you might be asked for your personal information and password, card or account information. Be careful against such deceptive advertisements on social media.
Online shopping has been frequently preferred by everyone because of its many conveniences. However, the site inwhich you make shopping can be a fake site prepared by fraudsters. A real shopping site is counterfeited and you may be shopping from this page. Be aware of counterfeit fake sites that are similar to the actual site address but created by adding letters or numbers. Check that the site address is at the beginning of “ https: // ” and if the site has SSL certificate.
Some shopping sites might try to sell to you some products or services that do not actually exist. Do research on the site you want to make shopping for. Make sure they are available by checking the companys’ contact information. When researching the search engines, pay attention to the advertising lists. The fact that the site is in the first place may not mean that it is reliable.
You can use a virtual card for your online shopping or choose the 3D Secure payment method.