Common Fraud Methods
As ICBC Turkey, our priority is to perform all of your banking transactions safely. In addition to the measures taken by our bank, we would like to remind you, our valued customers, that you should pay attention to your personal safety.
ICBC Turkey employees never request your card password and single-use passwords sent to your mobile phone. This information is unique and private to you. Do never give your passwords to anyone, do not tell them and do not dial them.
Make sure that your contact information that you provide to our bank is always up to date. In case you share your information or think that you have been exposed to fraud, please contact to our bank immediately on 444 00 50.
Your bank account should only be used by you. Under no circumstances should you allow third parties to access your account. Please bear in mind that you will be responsible for all transactions carried out through your account.
Note that people who call you, send e-mail or SMS may not have good intensions.
We would like to draw your attention to common fraud methods.
Recently, there has been an increase in fraud attempts targeting individuals through social media platforms, messaging applications, and fake websites with promises such as "high-yield investment," "guaranteed return," and "high profit in a short time." Individuals posing as investment consultants, brokerage firms, or bank officials might use bank and institution logos or the names or images of well-known people without permission to build trust.
Please do not trust promises of profits that are too high to be true and guaranteed.
Carry out investment transactions through authorized financial institutions only.
Refrain from transferring money based on instructions from people you do not know.
Please do not trust any links other than those on the banks' official websites and mobile apps.
Avoid sharing your password, one-time verification code, or card information with anyone.
If you suspect anything unusual, please do not proceed with the transaction and contact our bank at 444 00 50. In cases of suspected fraud, apply to the relevant judicial authorities immediately.
The fraudsters who contact to you by introducing themselves as prosecutors, judges and police may try to scare you with words such as your connection with the terrorist organization or your accounts have been detected as “linked” to any terrorist organization.
They can act as they are your friends or family members by taking over their social media accounts. They may ask you to transfer money and / or your card or account information by trying to convince you that they are in a difficult situation.
By calling you like a bank employee, for wages and commission refunds, for interest cancellation, for debt deferment, for dues cancellation, etc., they might ask you for your card information (CVV, expiration date, password) and / or direct them to dial on the phone.
Do not respect the people who contact you in this way and never share your information.
Do not respond to e-mails requesting your personal and financial (password, card number, etc.) information prepared using our bank name and image. Do not log in to Internet Banking with links sent through such e-mails.
To the attempts like unpaid invoice, high amount of debt information, your account information was seized, emergency, cargo tracking etc., be aware against to the e-mails sent to you on such issues. These e-mails are often give the impression that they come from well-known companies. Malicious software might be placed on your phone / computer by asking you to click the link or download the file in these fake e-mails. Fraudsters can thus access your personal and financial information.
Against attractive campaigns, discount coupons, earning bonuses, etc., be careful also with content sms notifications. You might be directed to some fake internet banking pages with the links in these sms content. They might guide you to enter to your internet banking passwords ans other information on these pages.
Be careful against e-mails and sms that you are not sure of their sources.
Through social media (X, Instagram, Facebook etc.), fake accounts and advertisements that appear to belong to our bank might direct to fake websites. On these websites, you might be asked for your personal information and password, card or account information. Be careful against such deceptive advertisements on social media.
They can take over the social media accounts of your friends or family members and interact with you as if they were those people. They may try to convince you that they are stuck in a difficult situation in order to get you to transfer money and/or provide your card or account information. Please contact these individuals using the phone numbers you have on file to verify the situation.
Online shopping has been frequently preferred by everyone because of its many conveniences. However, the site inwhich you make shopping can be a fake site prepared by fraudsters. A real shopping site is counterfeited and you may be shopping from this page. Be aware of counterfeit fake sites that are similar to the actual site address but created by adding letters or numbers. Check that the site address is at the beginning of “ https: // ” and if the site has SSL certificate.
Some shopping sites might try to sell to you some products or services that do not actually exist. Do research on the site you want to make shopping for. Make sure they are available by checking the companys’ contact information. When researching the search engines, pay attention to the advertising lists. The fact that the site is in the first place may not mean that it is reliable.
You can use a virtual card for your online shopping or choose the 3D Secure payment method.