You should regularly follow the safety announcements made by ICBC Turkey in order to protect your account and avoid fraud.
The most important issues related to your safety are listed below.
A secure Internet Banking environment can be created by taking necessary security measures on correspondingly. In addition to security measures taken by us our customers should be aware to take necessary security measures on their devices and should acknowledge that they are responsible from the security of their own devices.
Use Antivirus and Anti Spyware Software
In order to use you device in a safe manner you should install necessary applications that are capable of detecting any virus, trojan or any other threat. These applications should always be active when using internet and should be updated regularly.
Use a Firewall
Firewalls prevent unauthorized access to your computer and information stored in. Therefore you have to use a registered and up to date firewall in order to protect your system.
Keep your Operation System and Web Browser Up To Date
You should always download and install the latest patches published by the manufacturer.
Never use unlicensed copy of an operation system or application
The possibility of getting infected when using a licensed program is very low. Unlicensed copies generally contain viruses and trojans.
Physical Security of Your Device
You should never let others to use your computer or leave your device unattendent while internet banking session is active.
Do Not Download Any Program or File From Untrusted Sites. Files hosted at untrusted sites generally contain viruses or trojans.
By using the methods listed below which are provided by ICBC Turkey you will be able to use Internet Branch in a safe manner.
Hard Token is a physical device generating one time passwords for Internet Branch. The passwords generated by hard token are unique to every transaction and it will increase your security together with your username and password.
The passwords generated consist of 8 numeric characters. These passwords cannot be used for the second time by another user.
Soft Token is an application running on Java environment and generating one time passwords for Internet Branch. The passwords generated by soft token are unique to every transaction and it will increase your security together with your username and password.
Mobile is signature is an equivalent of wet signature according to the Electronic Signature Law numbered 5020 used in GSM devices. You can realize transactions requiring wet signature.
You can use Mobile Signature provided by Turkcell and Avea on ICBC Turkey Internet Branch.
You can use Mobile Signature in order to securely login Internet Branch and make money transfers.
You can make pre-application via Internet Branch to mobile signature or start using right away if you are already a mobile signature customer.
Mobile Signature and One Time SMS Password cannot be used together.
In order to get more information on Mobile Signature please click here.
One Time SMS Password
One Time SMS Password is a unique and single use 6 digit numeric password that is sent by ICBC Turkey to your mobile phone registered to bank system. It is used for Internet Branch login and money transfer transactions.
In order to get more information on One Time SMS Password please click here.
User Code/Name Change
The user codes given by the banks are forced to be used on Internet Banking login and generally they are not changed by customers. You can take the advantage of changing your user code/name used at ICBC Turkey Internet Branch and determine one according to your preference.
There is a Virtual Keyboard located near every password entry section of ICBC Turkey Internet Branch. Consequently your password is protected from malwares like key-logger. Selecting the random option will increase your security.
By determining the frequently used IP addresses you can prevent unauthorized access to your accounts and get protected.
We are using an encryption system at global standards while transferring your personal data. Your password information is encrypted with a 128 bit SSL technology and protected in this algorithm.
Your internet banking session is secured using https protocol. While https protocol is in use you will see a padlock icon at the bottom of your browser window. When you double click on this icon you should see our bank’s web address www.icbc.com.tr on issuer field.
Time Out Restriction
At default, we terminate your Internet Banking session when you do not click any button for 5 minutes. You can change your time out period from settings if you would like to.
All transactions realized from Internet Branch is logged.
Please regularly follow the precautions about Internet Banking Transactions published by Turkish Banking Association by clicking on Security Warnings button located on Internet Banking Login Page or Security Pages that can be found in our website.
When you login to internet branch first check your previous login date which is located on the welcome page. Please do not hesitate to contact 444 00 50 Telephone Branch if you detect any suspicious activity.
Be aware that your ID is a critical document therefore never keep a digital copy of your ID at your computer. Never leave or share your ID with people or institutions that are not trustworthy. If you face a suspicious activity please take necessary measures to protect yourself.
Never keep your internet banking password on a piece of paper or digital environment. Your password should not contain name of your relatives, their birthday or the foundation date of your favorite sports team etc. Never share your password with anybody including bank employees. Change your password periodically.
You should never let others to use your computer or leave your device unattendant while internet banking session is active. Do not use internet banking on public devices.
ICBC Turkey never request updating or checking your information or password via e-mail. You should never reply to e-mail messages requesting your personal information like account, customer or credit number and any kind of password. Inform 444 00 50 immediately in such a case.
You should always use licensed copies of the applications and operating systems. Download and install the latest patches published by the manufacturer.
Use licensed antivirus and firewall programs and keep them up to date.
Determine your internet banking security settings according to your user behavior.
Be sure that the web site you are in belongs to our bank. You should always write the web site address by yourself and never click to shortcuts or links.
If you are using one time SMS password for internet banking login and do not receive message in 3 minutes inform 444 00 50 immediately.
You can list all avaliable transactions via List Of Transactions. You have to use a one time password method in order to login Internet Branch. You can select one from the Security settings tab.
Always click on Secure Logout button when you want to quit your session.
You should never reply to e-mail messages requesting your personal information like account, customer or credit number and any kind of password.
ICBC Turkey never request updating or checking your information or password via e-mail.
If you receive an e-mail, SMS or a voice call regarding the issues above do not share any information and immediately call 444 00 50 ICBC Turkey Telephone Branch.
Your internet branch password should only be used at ICBC Turkey Internet Branch login screen which is located under the secure area of www.icbc.com.tr. Please read the security warnings regularly and act accordingly.
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